Job Description
The Field Support Officer plays a vital role in providing technical support and professional services to schools, colleges, and Diocesan sites within an allocated zone. This hands-on position requires strong communication and problem-solving skills, as well as the ability to work independently within broad guidelines.
Key Responsibilities:
* Deliver first- and second-level technical support to staff, students, and community members.
* Troubleshoot and resolve issues related to hardware, software, infrastructure, and IT services.
* Assist with installations, upgrades, and maintenance of IT systems and equipment.
* Contribute to broader technology initiatives, including asset lifecycle management, IT and building project support, and the delivery of Diocesan technology projects.
Required Skills and Qualifications
Technical Skills:
* Experience or awareness of enterprise Service Desk operations.
* Knowledge of IT service management (ITIL).
* Ability to support Microsoft enterprise systems, including Active Directory, Microsoft 365, Azure, and Windows.
* Familiarity with networking equipment, phone systems, and ITSM platforms such as ServiceNow.
Personal Skills:
* Excellent oral and written communication skills.
* Self-motivated and able to work effectively with minimal supervision.
* Ability to perform hands-on and remote troubleshooting.
Benefits
* Opportunity to work in a dynamic and supportive team environment.
* Chance to contribute to the development of technology initiatives that benefit the Diocese and its communities.
* Professional growth and development opportunities.
Others
Preferred qualifications include tertiary education in Information Technology or equivalent combination of knowledge gained through education, training, and experience. Current Class C Driver's Licence and Working With Children Check are also required. Possession of technology industry or vendor certifications is highly regarded.