Client Relationship Consultant - March Intake
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Adelaide Bc, South Australia 5000
Hybrid Permanent Call Centre & Customer Service Full Time Entry Level
Permanent, full-time position
Based in Adelaide
Candidates with WWCC & NDIS clearance preferred
Client Relationship Consultant
About the Role
At Gallagher Bassett, we pride ourselves on delivering tailored solutions that make a meaningful impact. As part of My Plan Manager Group, a Gallagher Bassett company, you'll join a team dedicated to empowering people with disabilities to navigate the National Disability Insurance Scheme (NDIS) with confidence.
Operating within our Client Services Team, the Client Relationship Consultant role is focused on providing exceptional, client-centered service that simplifies the NDIS experience for participants and their providers.
What You'll Do
Reporting to the Team Manager, your day-to-day responsibilities will include:
* Connecting with clients via phone to understand their needs and provide tailored support.
* Processing invoices and reimbursements efficiently and accurately, ensuring compliance with service standards.
* Supporting disability service providers to present Agency-compliant invoices and resolve queries.
* Proactively working with providers to ensure a seamless experience for clients, acting as a single point of resolution for their queries.
Your role will directly contribute to improving the lives of people with disabilities by simplifying financial administration and enabling them to focus on their goals.
About You
You're passionate about delivering outstanding client-centred service and thrive in a fast-paced, structured environment. Your strong communication skills, problem-solving abilities, and empathetic approach make you a trusted partner for clients and stakeholders alike.
To succeed as our next Client Relationship Consultant, you'll:
* Have previous experience in administration, customer service, or call centre roles.
* Demonstrate the ability to build strong relationships and work collaboratively within a team.
* Be skilled at multi-tasking, including typing and talking simultaneously.
* Be driven to exceed targets and deliver exceptional service.
* Hold, or be willing to obtain, a Working with Children Check and an NDIS Worker Check.
* Hold, or be willing to obtain, a myID Government Digital ID.
* Embody our values of kindness, innovation, inclusivity, and genuineness in everything you do.
About Us
Gallagher Bassett is a global leader in insurance, risk management, and organisational wellbeing. As part of our family, My Plan Manager Group is Australia's first, largest, and leading provider of NDIS plan management services.
The NDIS is one of Australia's most significant social reforms, transforming the lives of people with disabilities. At My Plan Manager Group, we simplify the NDIS by managing financial administration – including budgets, invoices, and compliant reporting – so participants can focus on what matters most to them.
Our values of kindness, genuineness, innovation, and inclusivity drive everything we do, and we're proud to be part of the Gallagher Bassett family, delivering solutions that make a difference.
When you join us, you'll enjoy:
* Full-time positions with flexible rostering (between 8am and 5:30pm, Monday to Friday).
* A bright, modern office in a prime city location with access to free gym facilities.
* The opportunity to arrange hybrid working arrangements after probation.
* Ongoing training, support, and guidance to help you reach your full potential.
* A reward and recognition program to celebrate your achievements.
* Career growth opportunities within a global organisation.
* Two extra days of paid leave annually to volunteer with a registered charity of your choice.
* A fun, inclusive, and vibrant workplace culture that celebrates diversity.
To Apply
If this opportunity sounds right for you, we would love to hear from you! Click on "Apply for this Job."
To be considered for this opportunity, you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position.
We Embrace Equal Opportunity
At Gallagher Bassett and My Plan Manager Group, we don't just accept difference – we celebrate it, support it, and thrive on it for the benefit of our clients, team, and work. We're proud to be an equal opportunity employer that embraces diversity and inclusion.
Join us and make a difference in the lives of people with disabilities while growing your career with a global leader.
Apply now to become part of My Plan Manager – A Gallagher Bassett Company.
Application Questions
* Which of the following statements best describes your right to work in Australia?
* Have you worked in a call centre before?
* Do you have a current NDIS Worker Screening Check?
* Do you have a current Working With Children (WWC) Check?
* Do you have a current Australian driver's licence?
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