Overview
JOB Description - Internal Sales Rep (Admin / Customer Service / Sales)
Summary: Filter, qualify and respond to sales leads, providing relevant and usable information that can support sales outcomes. Admin / Customer Service. Highly Desirable:
Internal Sales, Customer Service, Admin, Communication & Relationship SkillsConfident on the phone with a professional manner, able to engage a wide range of stakeholders (e.g. contractors, engineers, landscapers) and ask the right questions to identify key project contacts. Strong written communication via email is essential.
Organisation, Attention to Detail & CRM CapabilityHighly organised with excellent attention to detail, able to manage emails, maintain accurate CRM records (e.g. Microsoft Dynamics or Salesforce), provide quotes, set reminders and handle data/lead information effectively.
Commercial Awareness & Ability to Manage LeadsAble to work in a fast-paced, reactive environment, interpreting quotes, price lists and project details, identifying key players and supporting sales processes through follow-ups and collaboration with external sales teams.
Responsibilities
* Review various lead sources for construction products.
* Manipulate raw data from lead sources to make it user-friendly and meaningful.
* Identify the region of each lead and work with the relevant sales representative or customer to determine the appropriate pathway for the lead.
* Maintain all project files, along with relevant customer and client information, for all job-related lead data.
* Maintain the CRM system (Microsoft Dynamics) by entering relevant information into various modules, along with necessary follow-up tasks and activities.
* Follow up with project principals to determine when a design or construction contract has been awarded.
* When a contract has been awarded, obtain the relevant contractor details and work with the sales representative to pursue potential opportunities.
* Follow up on opportunities via the customer base to confirm whether the contractor has been quoted and offer any required assistance.
* Prepare quotations for sales representatives and potential customers as required.
* Search internet construction lead services and government websites for projects in early planning, design and tender stages.
Competencies
* Collaboration skills
* Communication proficiency
* Results-driven approach
* Attention to detail and accuracy
* CRM experience
* Customer service/sales exposure
* Initiative
* Problem solving and analysis
* Research skills
* Data analysis skills
* Time management
Required Education and Experience
1–2 years' related experience or training in a similar role
Other Skills
* Proficiency in Microsoft Office programmes
* Ability to read, analyse and interpret general business periodicals, professional journals and technical procedures
* Ability to write reports and business correspondence
* Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Contact: lee.worswick@wowrecruitment.com.au
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