Customer service representative

At Medibank we've recently unified our health services under one brand – Amplar Health.

With over 1000 employees, our nurses, GPs and other allied health professionals focus on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

Join Medibank – Be the Heart of Virtual Care

We are seeking a Customer Service Representative to support our Amplar Virtual GP team—helping deliver seamless, high‐quality care to patients across Australia. The role is casual with 13 hours a week and some weekend work.

In this fast‐paced and rewarding role, you'll be the backbone of our virtual care service, managing customer enquiries, coordinating GP appointments, and ensuring smooth day‐to‐day operations.

What you'll do

• Manage customer inbox enquiries with care and efficiency
• Schedule and coordinate virtual GP appointments
• Support billing, invoicing, and timesheet reconciliation
• Assist with reporting, data entry, and documentation management
• Work closely with clinical teams to keep services running smoothly

What you bring

• Strong administrative and customer service skills
• Excellent attention to detail and problem‐solving ability
• Confidence working across multiple systems
• A calm, empathetic approach when supporting customers
• Energy, adaptability, and a team‐first mindset

At Medibank, our purpose is Better Health for Better Lives—and you'll play a key role in making healthcare more accessible, flexible, and personal.

Ready to make an impact? Apply now and help shape the future of virtual healthcare.

Learn more about Amplar Health at https://amplarhealth.com.au

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.