The role of a Service Desk Analyst involves providing responsive and respectful technical support to users within the Information Technology (IT) environment. The position is responsible for managing service requests, incidents, and IT asset management, ensuring that all enquiries are addressed in a timely manner.
This team provides guidance and assistance in the effective management of information systems and infrastructure, promoting a strong client-focused technology service culture to support business operations.
The successful candidate will possess excellent communication skills, with the ability to provide clear and concise technical advice to users at all levels. They will also have a solid understanding of IT systems and processes, as well as experience in troubleshooting and resolving technical issues.
Key responsibilities include:
* Providing first-line technical support to users
* Managing service requests, incidents, and IT asset management
* Collaborating with other teams to resolve complex technical issues
In return, the organisation offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive remuneration package.