Job Category: Banking and Financial Services, Insurance & Superannuation
Product Manager Job Description
Your new role:
As the Product Manager, you will be responsible for supporting CSC's product development, distribution, and growth. This role is pivotal in delivering initiatives that support CSC's strategic agenda of acquisition and customer retention. Your success will be underpinned by your ability to:
* Drive initiatives to promote and enhance CSC's DC superannuation and investment offerings
* Engage with internal customers and stakeholders to foster loyalty, satisfaction, and retention
* Utilise technical expertise in superannuation and investments to deliver outcomes for customers across pre-retirement, retirement, and accumulation phases
* Analyse customer data to inform strategic decisions and initiatives
* Collaborate with internal teams to ensure alignment with CSC's growth and education objectives
* Address regulatory changes and drive engagement initiatives for customers and partners
Desired Skills and Experience
What you need to excel:
* RG146 required
* Possess or in the process of obtaining a relevant tertiary qualification, desired
* Minimum 7 years financial industry related experience preferably in superannuation in a product, product development or project management role
* Strong understanding of superannuation products and services and the key issues that affect the superannuation and investment platforms industry, including the regulatory environment
* Proven experience in business development, relationship management, and sales within the superannuation and investment sectors
* Passion for developing new products that meet customer needs
* Excellent written and verbal communication skills with the ability to present and engage with stakeholders
* Proven track record of successfully launching innovative financial products
* Exceptional ability to build and maintain relationships with diverse stakeholders
* Proactive nature and data-driven mindset with the ability to translate insights into actionable strategies
* Familiarity with regulatory requirements and the ability to adapt to changes effectively
* Previous experience rolling PDSs and managing risk and compliance items desirable but not essential
CSC's Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are:
* Delivering results and meeting customer expectations
* Working with People
* Adapting and Responding to Change
* Deciding and Initiating Action
* Analysing
* Commercial and Strategic Thinking
What will you get in return?
* 12 month Randstad contract with possibility of permanency
* Opportunity to influence the culture of the business and uplift the sales capability
* New role within the team welcoming innovative thinking
* Benefit from CSC's commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role.
To apply for this opportunity please include a cover letter outlining your suitable skills, career aspiration alignment, and interest in the position and working for CSC, along with your current resume. For questions or more information about this opportunity, please reach out to recruitment@csc.gov.au
* Please note: Agency submissions will not be considered for this position
* Applications close: 10 January 2025, 5:00 pm – Please apply via the portal to ensure that your application is received successfully
About CSC:
Visit our careers page to discover more about CSC, our core competencies, and employee benefits: https://www.csc.gov.au/Members/About-CSC/Careers
The drive to make a difference.
With over $70B in funds under management, CSC has provided superannuation services to employees of the Australian Government and members of the Australian Defence Force for over 100 years. We are proud to serve those who serve Australia.
Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.