Editor - Real Time Incidents (Vietnamese Speaker)
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Data entry: Creating, updating, and expiring transportation disruptions and road incidents using your primary language and English via our internal tools, ensuring all responsibilities are met.
Quality: Ensuring quality outputs and meeting required AHT / KPI / SLA.
Knowledge: Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.
Proactiveness: Proactively raising any discrepancies, issues, or bugs.
Efficiency: Meeting deadlines for any given project or task.
Job Requirements –
Vietnamese proficiency: Advanced level in speaking, reading, and writing.
High English language fluency: Required as all tools, communications, documentation, and training are in English.
Good understanding of all forms of public transport.
Skilled researcher, comfortable using various online sources in multiple languages.
Keen attention to detail and meticulousness.
Self-motivated and responsible.
Able to maintain a positive attitude and attention to detail when performing repetitive tasks.
Adaptable and quick to learn new projects and processes.
Willing to work on a 24/7 rotational shift schedule.
Nice to Have Skills –
Customer service background (preferred in Communications team, but not necessary).
QGIS skills are preferable.
MAC OS X experience preferred.
Incident management experience is a plus.
1-year technical support or problem-solving experience preferred, but not necessary.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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