**Job description**:
**Claims Officer - Federal Government**
We are seeking a number of experienced Claims Officers for Perth to join our client who is a Federal Government Agency. The position would perfectly suit someone who has case management or insurance/claims experience, who is wanting to further their career within the public sector.
This is a APS4 equivalent level position.
**Responsibilities will include but not be limited to**:
- End to end management of claims including investigating and following up with clients to provide evidence for their claim
- Providing a direct service to clients, including other government departments and agencies
- Providing accurate information on the range of benefits and services provided by the client either by telephone in-person
- Ensuring the system is up to date and information is accurate
**About You**
Effective communication and the ability to build positive working relationships with relevant stakeholders will be critical to your success in this role. You will have experience working with vulnerable clients.
**In addition, you will demonstrate the following**:
- Previous experience in claims/case management
- The proven ability to understand complex information and work under legislative frameworks
- The ability to pick up information quickly and accept on the job feedback
- The ability to read and interpret medical records including details of mental health stressors, accidents and injuries.
- Excellent computer skills / the ability to learn new systems
- Respond to queries in an efficient and professional manner
- Demonstrate excellent written and verbal communication skills
- Ability to be resilient and handle complex and sensitive enquiries
**The rewards**:
- An attractive hourly rate of $44 per hour + super
- 6 month position, with a **strong** possibility of permanency to the APS5 level
- Monday to Friday - full time hours (37.5 hours per week)
- Flexibility to work from home 1 to 2 days per week after training period
- Ongoing training and professional development
**Australian Citizens** and be willing to undertake a
**National Police Clearance**.
Note: You may be required to provide evidence of your COVID-19 vaccination status.