Marina Reception / Customer Service Junior
Keppel Bay Marina is a family built, owned and operated business.
Known as the friendliest marina, it stands as a major attraction for visitors to the Capricorn Region and hub of marine, tourism and leisure activities on the Capricorn Coast.
Keppel Bay Marina has grown over the years and now consists of several separate, but fully integrated business elements that work in synergy to create arguably the most comprehensive marine and tourism facilities on the East Coast of Australia including:
500+ berth marina
Award winning Waterline Restaurant
Boat Charters & Tourist Services
Boatyard with travelift
Brokerage & Chandlery
Position Purpose
Part of the customer service team, this reception role is responsible for effective and friendly service of all customers of Keppel Bay Marina and The Waterline Restaurant.
The role is the first point of contact with customers, greeting them and handling walk-in guests, telephone, e-mail and internet enquiries.
Key responsibilities include managing restaurant and marina reservations in a timely and accurate manner, tourist product sales and restaurant service as required.
This is a unique prospect for an entry-level position in hospitality and marine tourism.
Personal Requirements
Excellent phone manner
Neat personal appearance
Excellent communication & customer service skills
Prompt and reliable attendance
A friendly, energetic and enthusiastic personality
Experience in hospitality preferred
Interest in and knowledge of boats and boating
Ability to complete tasks as directed
Willingness to learn
Mature to work efficiently unsupervised
Availability to work on weekends
Team player attitude
This role would ideally suit a school leaver looking to enter the workforce or planning a gap year before further study.
It is a diverse role with opportunities to gain experience in all areas of customer service and hospitality.
Traineeship chance available.
Award
Hospitality Industry General Award MA – Level 2 Front Office Grade 1/Food Beverage Attendant Grade 2
Rate of pay depends on applicant's age.
Penalty rates for weekend and public holidays apply as per the award.
Applications via SEEK only, with cover letter and resume.
Sell yourself to us in your cover letter, apply today.
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