ABOUT THE ROLE: Restive is one of the leading tech consultancies in Australia, working with some of the biggest brands in the country including Coles Group, JB Hi-Fi, Super Retail Group, Sportsbet, Viva Energy, Rosterfy, and more. With offices across Australia and Malaysia, we are a team of researchers, designers, business analysts, product managers, and software engineers helping build outstanding products and experiences for our clients. We’re currently seeking experienced Principal and Lead Experience Designers to join our network for a range of upcoming contract opportunities. These roles will suit senior designers with strong research and strategy experience, who can confidently lead engagements, navigate complexity, and deliver high-quality digital outcomes from discovery through to delivery. Whether it’s helping a client design a new feature or product from the ground up, or lead user research to inform future-state experiences, you’ll be working closely with our multidisciplinary teams to tackle meaningful, often challenging design problems. TASKS & RESPONSIBILITIES Lead end-to-end experience and product design engagements - from scoping and planning through research, strategy, design, and delivery. Build strong relationships with senior client stakeholders and guide them through ambiguity with confidence and clarity. Define and apply appropriate quantitative and qualitative research methodologies to meet project goals - including surveys, interviews, usability testing, analytics reviews, and observational methods. Translate research insights into compelling artefacts such as customer journeys, personas, reports, and UI prototypes. Facilitate workshops, research sessions, and co-design activities with clients and users. Design and oversee the creation of wireframes, prototypes, final UI, and design systems - ensuring outcomes are accessible, evidence-based, and aligned to project goals. Collaborate with cross-functional teams including engineers, product managers, and business analysts to bring ideas to life. Advocate for design excellence, inclusive practices, and a test-and-learn mindset. REQUIREMENTS: At least 6 (for leads) to 8 (for principals) years’ experience in leading research and design solutions. Demonstrated ability to lead complex design projects and multidisciplinary teams across multiple phases of work. Deep experience conducting mixed-method research and synthesising findings into strategic and design outcomes. Strong facilitation and communication skills, with experience guiding client stakeholders and navigating ambiguity. Experience scoping and planning research and design work, including methodology selection and timeline estimation. A portfolio that shows breadth - from early research and discovery to final interface design and implementation. Proven experience designing digital product interfaces across a variety of platforms - including responsive web and native iOS and Android applications. Strong Figma skills - with the ability to maintain design systems, build prototypes, and document components. Strong knowledge of digital accessibility principles and guidelines (e.g. WCAG 2.2) Excellent verbal and written communication skills in English.