Join to apply for the Operations Team Leader role at The Good Guys.Company DescriptionAt The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice for their home appliances and consumer electronics.We offer the best value, world-class brands, and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.Why join The Good Guys?Fast-paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.Competitive remuneration, including sales commissions and incentives.Access to career opportunities and training programs within JB Hi-Fi Group.Discounts across JB Hi-Fi Group, including VIP pricing and promotions.12 weeks paid parental leave for eligible primary carers and flexible working options.Employee Assistance Program (EAP) and workplace giving initiatives.Sustainability commitments aiming for net zero emissions by 2030.Job DescriptionReporting to the Operations Manager, the Operations Team Leader will oversee store operational functions, support store culture, and drive profitable sales growth.Key ResponsibilitiesDevelop team capabilities using coaching and development frameworks.Supervise administration processes, ensuring compliance with policies including cash handling, data integrity, and promotional activities.Support compliance with safety and legislative requirements, including incident reporting and training.Manage web orders, product pick and pack, and same-day delivery.Collaborate with team to deliver excellent customer experiences and resolve queries.Maintain store presentation and merchandising standards.Build relationships with stakeholders and pursue continuous learning.Qualifications & Key CompetenciesCustomer Focus: Prioritize customer needs in all actions.Results Driven: Achieve targets even under pressure.Talent Development: Identify and nurture team talent.Additional InformationIf interested, click apply and upload your CV. All applications are confidential.The Good Guys values diversity and inclusion. Even if you don’t meet 100% of the criteria, we encourage you to apply!Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionManagement and ManufacturingIndustryRetail
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