MTC is a global leader in the corrections, detentions training and education sectors operating Job Corps centres, correctional facilities, detention centres, prison and detention medical departments and workforce development sites worldwide.
Our Vision is to be a leader in social impact by transforming lives and strengthening communities and we are proud of the incredible work our +8,500 employees do providing support, giving hope and providing opportunities for a better life.
About the role:
The Secure Journeys Reporting and Correspondence Officer plays a critical role in ensuring accurate, timely, and high-quality reporting and correspondence across the organisation.
This position supports manages reporting schedules and coordinates responses to internal and external stakeholders. It requires a high level of attention to detail, excellent organisational and time management skills and highly developed written communication abilities.
Key responsibilities:
* Prepare, edit, and coordinate regular reports, including executive updates, corporate reporting, and contractual reporting
* Liaise with internal teams and subcontractors to gather accurate data and meet reporting deadlines
* Manage receipt, registration, and tracking of executive and Department correspondence
* Draft, proofread, and review written correspondence to ensure clarity and accuracy
* Provide secretariat support to the Senior Contract Director and IDN Leadership team
Key experience:
* Demonstrated experience in preparing, editing, and coordinating contractual and corporate reports, with the ability to meet strict deadlines and ensure accuracy.
* Strong stakeholder management skills, with proven ability to liaise effectively with internal teams and subcontractors to gather and validate data.
* Excellent attention to detail and analytical skills to identify and resolve data discrepancies before submission.
* Proficiency in maintaining templates, registers, and style guides to support consistent reporting practices across the organisation.
* Highly developed written communication skills, including drafting, proofreading, and reviewing correspondence to ensure clarity, consistency, and alignment with organisational values.
* Experience managing correspondence processes, including receipt, registration, allocation, and tracking, with the ability to escalate sensitive matters appropriately.
* Ability to coordinate input from subject matter experts and consolidate information into high-quality reports and responses for executive and contractual purposes.
* Strong organisational and time management skills to monitor reporting schedules and ensure timely delivery of outputs.
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We promote a culture of Safety, Respect and Dignity. MTC instils the BIONIC (Believe It Or Not I Care) philosophy in all staff. BIONIC means promoting a caring culture for change based upon safety, respect, and dignity.
MTC's BIONIC philosophy drives every interaction between employees and those detained at MTC facilities. This allows people in our care to feel heard, appreciated and treated with the utmost respect and in a culturally appropriate way. Our aim is to improve relationships and reduce stressors for people in our care.