Role Overview
The Insurance Claims Specialist is responsible for administering insurance-related services for corporate superannuation clients, employers, members, and beneficiaries. This role involves managing end-to-end insurance application and underwriting lodgement processes, communicating insurer decisions, and updating member accounts.
Key Responsibilities
* Manage the lifecycle of insurance claims, ensuring timely and effective communication with insurers, clients, claimants, members, beneficiaries, and their representatives.
* Prepare and submit claims documentation, follow up on outstanding requirements, and coordinate referrals to the Trustee Services team as needed.
* Support initiatives such as Protecting Your Super and Putting Members' Interests First, and ensure timely updates to member insurance accounts.
* Provide empathetic and compassionate support to vulnerable clients, ensuring their needs are met with professionalism and care.
Requirements
* 2-3 years of experience in the insurance and superannuation industry, with a focus on claims and/or underwriting administration.
* Experience in superannuation fund administration is advantageous.
* RG146 accreditation is beneficial.
* Solid understanding of superannuation and insurance-related legislation.
* Proficiency in Microsoft Word and Excel (basic to intermediate level).
Benefits
* Flexible work arrangements, including hybrid work models.
* A comprehensive benefits package, including private health insurance discounts, paid parental leave, and death and total permanent disability insurance.
* Ongoing training and professional development opportunities.
We Value Diversity and Inclusion
We strive to create an inclusive workplace culture that values diversity and promotes equal opportunities for all employees. We encourage applications from people of all backgrounds and perspectives.
To learn more about this opportunity, please visit our website and explore our careers page.