Posted: 20h ago
The role
Position Overview
Based at our Hallam site in Melbourne, we are seeking a Field Manager to lead and support our team of Field Technicians as they work across customer sites throughout the Melbourne metropolitan region. This role is central to ensuring safe, efficient, and high‐quality service delivery while driving team performance, customer satisfaction, and operational excellence every day.
What you will do
- Working closely with the designated Service Scheduler to ensure technician routes are coordinated effectively and efficiently.
- Reviewing daily reporting to ensure schedules are adhered to and managed in the most efficient manner.
- Managing escalations and working toward solutions that protect our brand and support our customers.
- Providing consistent coaching and development to the field‐based team and engaging internal departments for additional support where required.
- Ensuring field activities are recorded in real time.
- Conducting regular site audits and vehicle inspections.
What we require
- Demonstrated experience managing a service‐oriented team.
- Strong communication and problem‐solving skills with the ability to work effectively with employees and customers at all levels.
- Knowledge of the commercial and retail market is an advantage.
- Ability to think on your feet in a fast‐paced and pressured environment with a strong focus on client management and employee engagement.
- Confident leadership capability with an ability to hold individuals accountable while maintaining respect and engagement within the team.
- Strong business acumen, including how decisions in the Field Manager role impact overall service performance for the Brisbane region.
- Ability to interpret Enterprise Agreements and understand associated governance.
What we offer
- Hybrid role with flexible working arrangements
- Access to discounted Health Insurance
- Peer to Peer Recognition via our 'AAA' Nominations and awards
- Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
- WhereFit membership offering discounts on gyms, apparel and more
- Fully Maintained Company Vehicle, Laptop, Mobile Phone, iPad & Incentive Program
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