Overview
IT Support Technician (Help Desk / Level 1-2) role at ARCQ Talent. This is a hands-on position combining Help Desk support, printer/driver troubleshooting, and internal IT system administration. You'll be the first point of contact for customers, resolving issues across IT and print environments while keeping internal systems humming.
Responsibilities
* Provide Level 1-2 IT support (printers, Office 365, networking, hardware).
* Handle break/fix: remote installs, drivers, scan-to-email/folder.
* Manage internal IT systems: accounts, group policies, VOIP, servers, NAS.
* Escalate to engineers/vendors when onsite fixes are needed.
* Support future MSP clients as their system admin.
* Lend a hand with warehouse/ops tasks (parts distribution, stock control).
What We're Looking For
* Experience in Help Desk / IT support (Level 1-2).
* Exposure to Managed Print Services (ideal, not essential).
* Confident with Microsoft 365, networking basics, and hardware troubleshooting.
* Strong communication skills + customer service mindset.
* Based within a reasonable commute of Matraville, NSW.
Why Apply
* Family-oriented, secure work environment.
* Career development as the MSP side of the business grows.
* Onsite role - only 5 minutes from the beach
Applicants must hold Australian Permanent Residency / full working rights and a valid driver's licence.
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