Overview
IT Support Technician (Help Desk / Level 1-2) role at ARCQ Talent. This is a hands-on position combining Help Desk support, printer/driver troubleshooting, and internal IT system administration. You'll be the first point of contact for customers, resolving issues across IT and print environments while keeping internal systems humming.
Responsibilities
Provide
Level 1-2 IT support
(printers, Office 365, networking, hardware).
Handle
break/fix
: remote installs, drivers, scan-to-email/folder.
Manage
internal IT systems
: accounts, group policies, VOIP, servers, NAS.
Escalate to engineers/vendors when onsite fixes are needed.
Support future MSP clients as their system admin.
Lend a hand with warehouse/ops tasks (parts distribution, stock control).
What We're Looking For
Experience in
Help Desk / IT support
(Level 1-2).
Exposure to
Managed Print Services
(ideal, not essential).
Confident with Microsoft 365, networking basics, and hardware troubleshooting.
Solid communication skills + customer service mindset.
Based within a reasonable commute of Matraville, NSW.
Why Apply
Family-oriented, secure work environment.
Career development as the MSP side of the business grows.
Onsite role - only 5 minutes from the beach
Applicants must hold Australian Permanent Residency / full working rights and a valid driver's licence.
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📌 It Support Technician (Help Desk / Level 1-2)
🏢 ARCQ TALENT
📍 Sydney