Join our Ladies & Gentlemen - Spa Therapist
The Ritz-Carlton, Melbourne is seeking a qualified and guest-focused Spa Therapist to deliver high-quality treatments and exceptional service within our luxury spa. If you're passionate about wellness, skilled in massage and beauty therapies, and committed to maintaining the highest hygiene and professional standards, we'd love to hear from you.
* Part Time Role
* Police Check certificate & Responsible Service of Alcohol Certificate (Victoria) are required prior employment start date.
* Available for work on weekends would be a plus.
What you will do:
Provide Spa/Salon Services
* Monitor and stick to time schedule to stay on schedule throughout the day.
* Escort guests to and from treatment rooms.
* Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.
* Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
* Provide facial and massage services to guests using props (e.g., hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).
* Provide body treatments to guests using body scrubs and wraps.
* Offer guests amenities such as water, juice, heated neck pillows, including alcoholic beverages.
* Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
* Keep current with techniques and modalities related to field of work.
* Maintain current skills and licensure in service area as per regional requirements.
* Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.
* Check computer or reservation center for updates and changes to schedule regularly throughout the day.
* Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
* Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
* Maintain and develop client base.
* Maintain guest history files on all existing guests and create files for new guests.
* Review all upcoming appointments and treatments.
* Demonstrate knowledge of current trends in spa industry.
* Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.
* Maintain knowledge of retail brands, services and special promotions available in the Spa.
* Maintain working knowledge of Spa equipment and facilities that the massage therapists typically use throughout their work shift.
* Promote and sell spa/salon services including retail offerings related to the Spa.
Maintain Spa/Salon Environment
* Set up workstation and/or treatment room with necessary products, equipment, and supplies.
* Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
* Maintain cleanliness of workstation and/or treatment room throughout shift.
* Secure supplies and equipment at the end of each shift.
* Dispose of trash and dirty linens in the proper area.
* Evaluate equipment to assess proper functioning and report deficiencies.
Guest Relations
* Address guests' service needs in a professional, positive, and timely manner.
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Our Benefits:
* Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
* Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
* Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
* Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
* Opportunity to receive Employee Referral Incentives and get paid for working with your friend
* Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at rc.melrz.hr@ritzcarlton.com.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
#J-18808-Ljbffr