Job Summary
The Store Operations Leader plays a pivotal role in driving sales, serving customers, and supervising staff. Key responsibilities include:
* Shift Management: Opening and closing the store, supervising shifts, and ensuring seamless operations.
* Team Development: Offering constructive feedback, assisting with training, and onboarding team members to enhance their skills and performance.
* Customer Service: Providing exceptional customer service, resolving issues promptly, and maintaining a positive attitude.
* Inventory Management: Maintaining adequate inventory levels, receiving stock, and ensuring products are readily available for customers.
* Safety and Security: Identifying potential hazards, reporting incidents, and contributing to a safe working environment.
Additional responsibilities include:
* Process Improvement: Using initiative to streamline work quality and efficiency, implementing effective solutions, and enhancing overall performance.
* Communication: Effectively collaborating with colleagues at all levels, fostering teamwork, and promoting open communication.
* Professionalism: Exhibiting fairness, responsibility, and professionalism in every interaction, adhering to company values, and setting a positive example.
* Workload Management: Prioritizing tasks, managing time effectively, and adapting to changing situations to meet business needs.
* Leadership: Fostering a positive team spirit, promoting a culture of excellence, and encouraging continuous improvement.