RACV's premium fitness facilities require a skilled and customer-focused Fitness Centre Representative to deliver exceptional service to members, guests, and visitors.
Key Responsibilities
* Welcome guests and provide information on services and facilities
* Manage enquiries, bookings, upsells, and general administrative tasks
* Answer phones, record messages, and communicate with internal departments
* Handle cash and EFTPOS transactions accurately and efficiently
* Provide tours of the facility and support new member experiences
* Assist with daily operational logs, checklists, and record-keeping
* Promote RACV services and contribute to a 'member-first' service culture
* Identify and report risks, safety issues, and maintenance needs
* Support safe work practices and contribute to health, safety, and wellbeing initiatives
* Assist in managing towel/locker hire and membership service documentation
* Respond professionally to challenging situations and member feedback