About The Company
Our client is a leading name in the luxury home audio space, known for its premium product offerings and unwavering commitment to customer satisfaction. With a passionate and expanding team, they are setting new standards in high-end audio retail and service support. Their headquarters in Epping, Melbourne, is the central hub for operations, product expertise, and after-sales care.
About The Opportunity
Currently in a consistent and exciting period of growth, our client is on the lookout for a personable, proactive and committed Audio Service Repair Technician to join their team at their Epping head office! This is a key position responsible for ensuring customers receive expert warranty and product support for high-end home audio equipment, and in particular, bringing faulty products back to life. You will work closely with customers, suppliers, and internal teams to deliver high-quality service and repairs across a wide range of luxury audio products.
Some of your responsibilities will include:
Test, diagnose, troubleshoot, and repair premium audio products such as headphones, speakers, amplifiers, DACs, and turntables.
Accurately record work through an ERP system
Handle warranty enquiries across phone, email, chat, ticketing systems, and social platforms.
Provide remote troubleshooting support and lodge warranty claims.
Maintain explicit communication with customers and suppliers throughout warranty processes.
Ensure all work meets internal standards of quality and safety.
Represent and support the brand's product range with expert knowledge.
About You
The successful candidate will have:
2+ years' experience in a service repair technician role within the audiovisual field
Relevant electrical qualifications, and a strong understanding of electronics and AV equipment
Demonstrable skill and confidence in AV equipment repair, diagnostics, troubleshooting, and fault-finding (including soldering and board and component-level repair)
Proficiency in CRM systems and Microsoft Office Suite
You will also have:
Excellent verbal and written communication
High level of attention to detail
The ability to multitask and prioritise
A positive, customer-focused attitude
The ability to work well independently and in a team environment
What's in it for You?
Competitive Salary Package | Based on Experience
Full-Time Role in Epping
With A Supportive Team
Multiple Retail Locations & an Online Store
Cutting Edge Products
from Leading Brands
Work in a
Passionate & Knowledgeable
Team
Opportunities For
Professional Development
Immediate Start
for the Right Candidate
Staff Discounts
on Premium Audio Products
Supportive,
Collaborative Work Environment
Apply today and don't miss out on starting this opportunity as soon as possible!
Your Application
Your application will include the following questions:
Please confirm you have 2+ years of experience within the audiovisual field, including AV equipment repair, diagnostics, troubleshooting, and fault-finding (including soldering and board and component-level repair).
Please confirm you have a strong understanding of electronics and AV equipment, including any relevant electrical qualifications you may have.
Please explain what motivated you to apply for this position and why you think you would be great for the role!
Please outline your availability to start in a new role.
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📌 Service & Repair Technician - Audio Visual
🏢 RecruitShop
📍 Melbourne