About The Role
We are seeking an experienced professional to join our team as a Service Excellence Trainer. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in training and development.
The successful candidate will have the ability to train and motivate our team members to provide world-class customer experiences. They will be responsible for creating engaging training programs, facilitating workshops, and providing coaching and feedback to ensure that our teams are equipped to deliver outstanding service.
This role requires excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers. A proven track record of delivering results-driven training programs and a passion for continuous learning are essential.
-----------------------------------
Key Responsibilities
* To develop and implement comprehensive training programs designed to enhance the skills and knowledge of our team members.
* To create engaging and interactive training sessions that meet the needs of diverse learners.
* To facilitate workshops and training sessions on topics such as customer service, sales techniques, and product knowledge.
* To provide coaching and feedback to team members to ensure they have the necessary skills and knowledge to deliver exceptional customer experiences.
* To analyze data and identify areas for improvement, making recommendations for changes to our training programs as needed.
-----------------------------------
Required Skills and Qualifications
To be successful in this role, you will need:
* A minimum of 2 years' experience in a training or development role.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
* Proven track record of delivering results-driven training programs.
* Degree in Education, Training, or related field (desirable).
* Certification in adult education or instructional design (desirable).
-----------------------------------
Benefits
In return for your hard work and dedication, we offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
* A dynamic and fast-paced work environment that offers challenges and opportunities for growth.