Job description:
Mercantile Administration Officer – Work From Home when experienced (Casual, 20hrs/week)
Location: Adelaide or Brisbane Work From Home (Australia)
Employment Type: Casual
Hours: 20 May lead to more
Start Date: Immediate start available
About the Role
We're seeking a highly organised and detail-oriented Mercantile/Debt Collection Administration Officer to join our team on a work-from-home casual basis.
In this role, you'll support the day-to-day operations of our mercantile and collections team — managing client cases, preparing correspondence, maintaining records, and ensuring smooth communication between clients, agents, and internal staff.
This position is perfect for someone who enjoys administrative work, thrives in a structured yet flexible environment, and can manage their workload independently.
Key Responsibilities
* Provide administrative support for mercantile, collections and Investigation operations.
* Prepare and send client correspondence, reports, and case updates.
* Answer telephone
* Assign field Agents
* Assist preparation in Affidavits
* Enter and maintain accurate case information in internal systems.
* Liaise with clients, field agents, and internal staff to follow up on active cases.
* Assist with invoicing, reconciliations, and reporting.
* Ensure compliance with relevant privacy and debt collection legislation.
* Maintain organised electronic records and case documentation.
What We're Looking For
* Strong administrative and organisational skills.
* Excellent written and verbal communication.
* High attention to detail and accuracy.
* Confident using Microsoft Office (Word, Excel, Outlook).
* Reliable, self-motivated, and comfortable working independently.
* Experience in mercantile, collections, or legal administration is required if working from home.
* Minimum 6-12 months experience in mercantile, collections, or legal administration is required for work-from-home positions.
* Must have a reliable internet connection and suitable home office setup.
* Australian work rights are required for this position.
What We Offer
* Flexible work-from-home role once training is complete
* Initial training will take place through a combination of office-based and online/remote sessions before transitioning to work-from-home.
* Supportive team environment with ongoing training and clear procedures.
* Opportunities to grow your experience in the mercantile, investigations and collections industry.
* Competitive casual hourly rate, based on experience.
If you're looking for a flexible work-from-home role and enjoy supporting a professional, detail-driven team — we'd love to hear from you.
Apply now with your résumé and a short cover letter outlining your relevant experience.
Job Type: Casual
Benefits:
* Work from home when trained
* Flexibility
Work Location: Remote or Hybrid