OverviewAt GV Health we pride ourselves on delivering person-centred care.
We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.Reference Number: 2125Job Title: IT Support Officer - HRHAEmployment Type: Permanent, Full TimeHours per Fortnight: 80Classification: Grade 3 Years 1 - 5 (HS3 - HS25)Location: HRHA - Yarrawonga HealthThe IT Support Officer role, based at Yarrawonga Health, within the Hume region focuses on enhancing digital maturity across health services to improve patient care, aligning with Victoria\'s Digital Health Roadmap 2021-2025.
The role is crucial in supporting the deployment, maintenance, and configuration of core information systems and communication infrastructure for HRHA (Hume Rural Health Alliance) member health services.
Primarily, the IT Support Officer provides on-site IT support four days a week and remote support one day a week, responding to service requests, troubleshooting technical issues, and escalating problems to relevant teams as needed.
The role also involves liaising with external vendors and participating in projects to enhance IT service delivery.ResponsibilitiesManaging and troubleshooting IT systems, supporting network infrastructure, and ensuring security measures are in place, such as virus scanning and patching.Strong communication skills for both technical documentation and interaction with various stakeholders.Ability to maintain high service levels, participate in an on-call roster for after-hours support, and contribute to continuous improvement initiatives.Ensure compliance with safety and quality standards, making it a pivotal position in maintaining the IT environment within HRHA member health services.Qualifications(If qualifications are a requirement for this position, please attach a copy in support of your application.
Qualification requirements are outlined in the Position Description under \'Key Selection Criteria\')BenefitsGenerous salary packaging, subsidised staff parking and discounted leisure membershipsFlexible work practices and options to purchase additional leave to support work/life balancePaid parental leaveProfessional development and study leave to help reach your learning and career goalsA confidential employee assistance program (EAP) for you and your loved onesSocial club membership offering a range of events, functions and local community discountsOur CREATE Outstanding monthly, bi-monthly and annual reward and recognition programGV Health is an equal prospect employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged.
GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.Pre-employment screening checks may be required, including but not limited to; Working with Children\'s Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health.
Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.Recruitment agencies should note that GV Health does not accept agency resumes.
GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.Pre-employment information above is provided for context and is subject to change.
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