**Job no**: 533090
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Estate / Facilities Management
- Employment Type: Full-time, continuing position.
- Remuneration: Level 8 - from $123,044 + 17% superannuation
- Location: Kensington, NSW (Full-Time on-site role)
**About UNSW**
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia's global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.
**Why your role matters**
Facilities Management, a unit within Estate Management, is responsible for delivering operational support, including services, repairs and minor works for university clients. The team works closely with Faculties, Schools and Divisions to ensure buildings are well-maintained, functional, and meet user needs.
The CMMS Administrator plays a key role in managing the Computerised Maintenance Management System (CMMS), ensuring data integrity and system functionality. Responsibilities include updating the asset register, review and upkeep of maintenance schedules, issuing planned maintenance tasks to external providers, being the initial contact for system enquires and solution finding prior to escalation, training for system users, handling reactive maintenance requests, and managing infrastructure and building data required for strategic planning. The role will involve continued system review to improve efficiency, reduce data handling through automation, and improve and develop data analytics reporting and dashboards to support ongoing business processes and decision making. The role involves ongoing communication and collaboration with internal stakeholders and external service providers delivering technical, maintenance, soft services and minor refurbishments.
This position reports to the Senior Manager, Facilities Services, and has one direct report.
**About the Role**
You will be required to undertake and have experience in the following areas of expertise:
- Maintain the accuracy, integrity, and regular auditing of the CMMS asset database, ensuring it reflects current assets and aligns with university objectives.
- Oversee CMMS functionality, manage system upgrades, and identify opportunities for system improvements in line with Facilities Management goals.
- Manage service provider data within CMMS, ensuring all planned and preventative maintenance programs—covering both technical and soft services (e.g., cleaning, gardening, pest control)—are consolidated in a single platform.
- Monitor and audit outsourced service providers' maintenance performance and service records to ensure compliance and quality.
- Ensure maintenance tasks and preventative schedules within CMMS follow industry best practice and are suitable for UNSW buildings and infrastructure.
- Oversee the 10-year asset lifecycle replacement strategy (Building Asset Management Program - BAMP), including the collection and maintenance of building fabric and envelope data.
- Lead the CMMS change management process, including asset validation, condition audits, and service provider variations.
- Develop and refine CMMS-related procedures, templates, and processes to support FM business needs.
- Troubleshoot CMMS enquiries and issues prior to escalation to IT Campus Solutions, and review system usage data for improvement opportunities.
- Provide expert technical advice on CMMS module enhancements and system improvements.
- Deliver training and support to internal and external stakeholders on CMMS use, including onboarding, troubleshooting, and reporting.
- Act as a key contact for asset data handover from capital and minor works projects, ensuring seamless integration into CMMS.
- Serve as a technical liaison across Estate Management teams—Engineering, Maintenance, Projects—and external service providers to maintain clear communication around CMMS operations.
**About You**
- Relevant degree or equivalent competency gained through any other combination of education, training and/or experience.
- Substantial and expert experience in Computerised Maintenance Management Systems, ideally within a university, hospital or equivalent environment.
- Demonstrated technical experience, or demonstrated transferrable skills, in multiple building services, infrastructure assets and maintenance scheduling.
- Demonstrated experience in data gathering, data management and manipulation.
- Highly developed computer and software system utilisation skills, including the ability to provide training to internal and external stakeholders in the system usage.
- Excellent interpersonal, written and verbal communication skills.
- Ability to build professional relationships with internal and external stakeholders and ensure that effective channels of communication are maintained.
- Highly developed organisational skills and proven ability to establish priorities, manage tasks