Job Title: Field Support Specialist
Job Description
We are seeking a skilled and resourceful Field Support Specialist to provide first- and second-level technical support to internal and external stakeholders. As the primary point of contact, you will be responsible for delivering high-quality support through various channels, including phone, email, walk-ins, and remote sessions.
This role requires a unique blend of hardware and software expertise, as well as excellent problem-solving skills and strong customer service skills. You will be working in a dynamic environment, handling complex technical issues, and collaborating with cross-functional teams to resolve problems.
Main Responsibilities:
* Deliver desktop and server support across Windows and Linux platforms
* Install, configure, and troubleshoot hardware (laptops, desktops, monitors) and software
* Provide Office 365 support, including Outlook, Exchange, and mailbox management
* Manage Active Directory tasks (user accounts, mailbox provisioning)
* Perform hardware break/fix, upgrades, and diagnostics
* Support physical and virtual environments (VMs, servers, desktops)
* Handle network fault diagnostics and root cause analysis
* Install and configure printers; manage deployments and disposals
* Execute complex software installations and troubleshoot application issues
* Offer desk-side and remote support with a strong customer service mindset
Required Skills and Qualifications
To succeed in this role, you will need:
* 1+ year of experience in IT Service Desk, Help Desk, or Technical Support roles
* Proven experience in fault investigation, triaging, and resolution
* Strong knowledge of Windows 10, Windows 7, Linux, and other OS platforms
* Hands-on experience with Office 365 and corporate IT environments
* Familiarity with Active Directory and Exchange administration
* Ability to build and upgrade PCs with solid diagnostic skills
* Experience supporting both standalone and networked systems
Benefits
This role offers a range of benefits, including:
* A competitive salary and benefits package
* Opportunities for professional growth and development
* A dynamic and supportive work environment
This job description is designed to convey a general sense of the role's responsibilities and requirements. The actual job duties may vary based on specific business needs.