Admin and Secretarial Forrestfield, Perth, Australia
Customer Service Officer
$***** per hour (casual rate)
Monday to Friday 12:00?pm–4:00?pm
Location: Forrestfield – Manufacturing industry
Starting ASAP – Must have full working rights and own transport
We are seeking a dynamic, self-starter to join a busy customer-service team in Forrestfield.
Primary Roles and Responsibilities
Responding to online and phone enquiries in a timely and professional manner
Performing bookings and schedules for staff and delivery drivers
Following up on deliveries and ensuring DIFOT is adhered to
Assisting customers with claims relating to damages, breakages and/or incomplete goods
Creating strong relationships with customers and offering quick and responsive updates
Liaising with the warehouse and factory staff regarding damage claims
Documenting all claims and enquiries into the company database
Representing the company in a professional and positive manner at all times
To be successful you will need to demonstrate:
Experience in customer service, internal sales and/or administration
A self-starter who can work unsupervised and independently
Strong problem-solving skills and a solutions-focused attitude (essential)
Strong computer literacy with experience in Microsoft Office
A positive, solutions-focused customer-service officer
High levels of attention to detail and a passion for streamlining and enhancing efficiencies
A team-first mentality, with a passion for supporting and helping others
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