The Technical Service Sales Specialist is a specialist, customer-facing and workshop-aligned role designed to convert technical expertise into approved service revenue.
Drawing on a trade-qualified mechanical background, the position strengthens the connection between vehicle inspections, accurate parts and labour quoting, and clear customer communication. The role exists to improve quote quality, increase customer authorisation rates, and support Service Advisors during peak intake periods, while reducing rework, re-quotes, and avoidable technician downtime.
This is a revenue-enablement and quality-assurance role, not a traditional parts interpreter or service advisor position.
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Key Responsibilities
1. Technical Quoting & Back Counter Support
Prepare accurate, comprehensive parts and labour quotes using mechanical expertise and real-world repair knowledge.
Validate job scope, labour times, and parts selection prior to customer presentation.
Support Service Advisors with complex, safety-critical, or high-value repair quotations.
Ensure all quotes are technically sound, defensible, and aligned with OEM and dealership standards.
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2. Customer Engagement & Service Upsell
Proactively contact customers to explain inspection findings, recommended repairs, and maintenance opportunities.
Translate technical information into clear, professional, and customer-friendly language.
Address customer questions regarding urgency, safety implications, and value-for-money considerations.
Improve approval rates for legitimate parts and labour upsell opportunities through trust-based communication.
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3. Driveway Support (7:30am – 8:30am)
Provide technical support during morning vehicle intake (7:30–8:30am).
Assist Service Advisors with vehicle walk-arounds, visual explanations, and technical credibility at check-in.
Identify immediate safety, maintenance, or upsell opportunities at the point of reception.
Improve intake efficiency and reduce downstream clarification and follow-up calls.
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4. Workshop & Workflow Alignment
Liaise closely with Workshop Control regarding job priority, parts availability, and labour implications.
Ensure quoted jobs are complete and ready for scheduling prior to technician allocation.
Assist in reducing technician waiting time caused by incomplete or inaccurate quoting.
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5. Continuous Improvement & Feedback
Identify trends in declined quotes, labour variances, or recurring customer objections.
Provide structured feedback to Parts and Service leadership to improve inspection quality and quote presentation.
Contribute ideas to lift average Repair Order value, labour efficiency, and service sales penetration.
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Skills, Knowledge & Experience
· Fully qualified automotive mechanic (trade qualified).
· Strong understanding of diagnostics, repair processes, and workshop operations.
· Advanced parts interpretation capability.
· High-level communication skills with the ability to simplify technical details.
· Professional, confident approach to direct customer engagement.
· Commercial awareness of service profitability and labour sales.
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Role Boundaries
· This role is not a front-counter retail parts position.
· This role is not a full-time Service Advisor role.
· Workshop tool work is not a standard duty unless explicitly directed by management.
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