Instrumentation Service Technician Role
We are seeking a highly skilled Instrumentation Service Technician to join our team and provide expert support for the maintenance, repair, and installation of diagnostic instrumentation across VIC.
The ideal candidate will possess a strong background in electronics, engineering, or a related discipline, with at least five years of experience in diagnostic instrumentation service. They should also demonstrate excellent communication and interpersonal skills, as well as the ability to accommodate frequent domestic and international travel.
Key Responsibilities:
* Effect instrument installations, commissioning, and customer training on instrument maintenance.
* Plan regular customer visits to deliver preventative maintenance on BD instruments; these include laboratory automation and diagnostic family of instruments.
* Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner.
* Maintain accurate service records through diligent and timely use of service reports and the customer database.
* Communicate with account managers, technical product specialists, and sales managers on potential sales opportunities.
* Effect tight control of the service parts movements and usage allocated to your responsibility.
* Assess and report on product performance, faults etc, and make recommendations for improvement.
* Maintain a high level of product knowledge for all instruments. Participate and keep current with training on new instrument models.
* Provide customers with quotations for instrument repairs.
* Discuss service requirements with customers and look for opportunities to sell service contracts.