About Monash Health is Victoria’s largest public health service. We provide safe, high-quality care to a quarter of Melbourne’s population, across the entire lifespan from pre-birth to end-of-life. More than 18,000 of us work at over 40 care locations across south-east Melbourne, including seven hospitals and an extensive network of rehabilitation, aged care, community health and mental health facilities. Each year: We provide more than 3.2 million episodes of care to our community; Close to 260,000 people are admitted to our hospitals; Close to 217,000 people receive care at our three emergency departments; We respond to more than 64,000 ambulance arrivals; We perform more than 48,000 surgical procedures; and We deliver more than 10,000 babies. We are an equal opportunity employer and committed to a fair, non-discriminatory workplace that maximises the talent, potential and contribution of all. Job summary This position reports into the Revenue Services Team Leader at Monash Heath, delivering the objectives of the Revenue Services Department. This role is focused on billing and collections for medical services provided by Monash Health which includes: accommodation, medical, diagnostic, pharmacy, allied health, community care, compensable, emergency, residential, sundry, specialist clinics, and fee for service and trust. Familiarity with hospital-based revenue systems, a knowledge of public health and privacy provisions is desired. The position is based at Monash Health’s Scoresby Distribution Centre in a busy, high volume billing office. There may be a requirement to cover leave at other Monash Health sites. Key Responsibilities Overview Develop and maintain an adequate understanding of the various billing systems in relation to Revenue Services functions; Ensure all billing is invoiced with minimal errors in a timely and accurate manner; Develop an understanding of revenue services billing types including follow-up requirements and the relevance of information supplied to third party payors; Develop a working relationship with third party payors to enable funds to be received promptly; and Liaise with third party payors to resolve queries about payments and unpaid invoices. Reporting/Month End Requirements Ensure all available revenue is collected; and Maintain debt ledgers in accordance with established KPI’s. Data Quality and Timeliness Ability to apply analytical skills to billing and follow-up processes; and Regularly review the direct deposit listing and ensure allocation of payments for third party payors are actioned in a timely manner (minimising outstanding direct deposits by end of month). Telephone/Mail Enquiries Provide exceptional customer service assistance as required; and Field and respond to all telephone, mail and email queries in a timely manner. Management of relationships and communication with internal and external stakeholders Establish and maintain excellent relationships with external stakeholders and service providers such as patients, families and carers, private health funds, Medicare, TAC, WorkSafe, DVA, debt recovery agencies in delivering a high quality revenue service; and Support and foster collaborative working relationships within the Revenue Services Team, other finance staff and across Monash Health. Staff Training /Meetings and Procedure manuals Attend staff meetings and training when and where required; and Ensure clear and concise procedure manuals are maintained and up to date in relation to all relevant billing functions. What's on offer Career development opportunity; First class systems, training and learning; and Excellent staff benefits. How to Apply To apply online please click on the appropriate link. Alternatively for a confidential discussion please contact Jay Barlow at jbarlow@sharpandcarter.com.au *Please note that any third party applications sent to Monash Health will be forwarded to Sharp & Carter for review*