Our organization is seeking an experienced and skilled Host to enhance our team in Canberra.
* Prepare the host station and venue entry for service, ensuring a seamless customer experience.
* Deliver exceptional hospitality by greeting and seating guests politely, while ensuring the FOH crew responsible for the table is ready to provide excellent service.
* Swiftly escalate any issues or complaints to management immediately, resolving problems efficiently.
* Complete closing duties as assigned, including thorough cleaning of the area.
* Assist the FOH crew with service delivery when required, including clearing tables, running food or beverages, and maintaining a smooth operation.
The ideal candidate will possess:
1. Experience as a Host in a fast-paced restaurant environment.
2. Impeccable presentation and outstanding communication skills, providing a positive guest experience.
3. Demonstrated ability to exceed customer expectations consistently.
4. Adaptability and effective multitasking skills to manage multiple responsibilities.
5. A strong work ethic and a 'can-do' attitude, delivering results-oriented performance.
6. An outgoing personality and genuine interest in daily operations, contributing to a collaborative team environment.
7. Excellent attention to detail, maintaining high standards of quality and accuracy.
8. Outstanding time management, prioritizing tasks effectively and meeting deadlines.
9. Proficiency in using Seven Rooms, Guest Centre, OpenTable, Table Check, ResPAK or similar software systems.
10. A valid RSA Certificate, ensuring compliance with relevant regulations.