Level 2 IT Support Technician job available at a growing MSP | Canberra | Permanent | Start ASAP
Your new company
A growing national Managed Service Provider requires a Level 2 IT Support Technician in Canberra for a permanent opportunity commencing ASAP. This position involves being an embedded resource for their Canberra-based Aged Care sector client. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
* Providing 2nd level IT support both remotely and onsite for a broad client base.
* Maintaining relationships with clients.
* Performing account administration with Active Directory, Exchange, and bespoke applications.
* Patching and reimaging laptops, tablets, and workstations.
* Asset management – maintaining inventory, replacing, and removing hardware as required.
* Troubleshooting a wide range of telecommunication services, VoIP, CCTV, printers, and other onsite hardware.
* Ensuring technical issues are resolved within SLAs in a calm and polite manner.
* Assisting with onboarding new clients and adopting new technologies.
What you'll need to succeed
* Prior experience providing onsite Level 2 IT support.
* Demonstrated knowledge of Windows, Active Directory, Windows Server, MDM, SCCM / Intune, Exchange, Office 365 administration, network troubleshooting, and hardware solutions.
* A tertiary education in Information Technology; Azure, Microsoft, Fortinet, WatchGuard, HP, and 3CX certifications are beneficial.
* Experience working in a Managed Service Provider or consultancy is preferred.
* Current driver's license and access to a car.
What you'll get in return
Work in an organization that develops and grows careers, offering an excellent salary package. Gain exposure to a broad range of technologies and projects within a rapidly growing company. The organization values internal promotion and career development and provides training opportunities. Don't miss out
What you need to do now
If you're interested in this role or know someone who might be, please click 'Apply Now' or send an updated CV to Catherine.OBryen@hays.com.au.
About Hays
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years of experience and a workforce of more than 10,000 across 32 countries, we prioritize our customers and candidates alike.
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