Job Overview:
We are seeking a highly skilled and proactive Desktop Support Analyst to join our team. The successful candidate will be responsible for providing comprehensive 1st, 2nd, and 3rd level support for all desktop services, including remote sites and macOS environments.
Key Responsibilities:
* Manage incidents and service requests to consistently meet agreed Service Level Agreement (SLA) objectives
* Ensure swift and effective restoration of desktop services, minimizing any adverse impact on business operations
* Proactively identify, diagnose, document, and resolve desktop problems before they cause system incidents
* Action relevant service requests, including onboarding new team members and managing terminations
* Perform routine checks of IT infrastructure performance and alerts to maintain system health
Requirements:
* At least 3 years in operational support, preferably in client-facing roles
* Valid Australian Driver's License and access to a car, which is required for this role
Technical Expertise:
* Windows OS: Strong experience with Windows 10 & 11 setup, administration, and troubleshooting, including Standard Operating Environment (SOE)
* Identity & Device Management: Proficient in user management within Active Directory, Microsoft Office 365, SCCM, Anti-Virus, PCI tools, and particularly with Microsoft Intune MDM (Windows, iOS, macOS, Android), including enrolment, application packaging, and deployment
* Telecommunications: Experience managing Cisco Call Manager/UCM (Physical and Soft Phones), Video Conferencing, Touchpoint, NBN, WiFi, and VPN
* Application Management: Solid experience managing key applications like the Microsoft Suite (Office 365), Adobe, and various browsers
* Networking: Familiarity with LAN, WAN, and Wi-Fi technologies, including their use, deployment, and troubleshooting
About Us:
We are Australia's largest privately-owned and operated family business, comprising multiple retail brands and other subsidiaries. We're looking for talented individuals to join our growing team and contribute to our success.