Are you a dedicated professional with a passion for managing complex cases and supporting individuals to achieve their goals? We are seeking talented APS6 Case Managers to join our client based in Parramatta.
In this pivotal role, you will be responsible for overseeing a diverse portfolio of sensitive matters, providing expert assessments, and engaging proactively with internal and external stakeholders to deliver exceptional outcomes.
As a Case Manager, you will support the experience of current and prospective clients by resolving applications for review in a timely and consistent manner. In addition, your key duties are as follow:
- Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues. Undertaking end to end case management activities, with appropriate line manager input and oversight.
- Resolving matters through case management of ART applications in relation to reviewable decisions in section 100 of the Agency Act 2013, including the Agency plan and access decisions.
- Undertaking case management of complex ART matters, undertaking analysis and developing options for early resolution.
- Obtaining necessary information and advice for the effective resolution of ART matters.
- Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.
- Attending Case Conferences, Conciliations and Hearings conducted by the ART. Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding in priority and risk matters, including risk that impact the participant, Scheme sustainability and the Agency.
- Preparing and building participant plans to reflect funded supports.
About you
To be successful in this role, you must have:
- Previous experience in a Case Management role, ideally within disability sector
- Background in Individual Case Management of matters involving risk and vulnerable participants.
- Ability to manage a portfolio of complex and sensitive matters, and to assess and respond to changing priorities
- Experienced in interpreting information and legislation to reach an agreed resolution
- Strong decision-making skills and the ability to justify decision based on evidence
- Knowledge of the NDIS and supports for people with disability
- Ability to work in a high paced team, managing multiple tasks at hand.
- High attention to detail and valuable administrative skills.
- Effective planning, scheduling, prioritisation, and time management skills
Benefits
- 12-month temporary assignment with potential to extend
- Full-time hours, Monday to Friday
- $60.26 per hour + super
- Immediate start pending clearances
*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check ***
If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Leanne Porter on T: 02 6268 9926 or email leanne.porter@chandlermacleod.com for further discussion.
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