Administrative Assistant – Remote (Australia)
Employment Type: Permanent Part-Time ****** hrs/week, flexible)
Location: Remote (Australia-based only)
Reports to: Principal Case Manager
Salary: $35–$40 per hour + performance bonuses tied to KPIs
About the Role
I'm hiring a reliable, detail-oriented Administrative Assistant to support a case management business specialising in injury management.
Your precision and organisation will directly enable me to focus on billable work and client outcomes.
Key Responsibilities
Manage calendars, inboxes, and schedules
Convert emails/notes into actionable tasks tracked via the app
Draft reports and maintain digital filing systems
Track deadlines and ensure timely follow-up
Review and update procedures for accuracy
Results to be Achieved
My schedule reflects urgency, importance, and relevance
Important and urgent tasks are completed on time
All jobs are tracked in the app task list
I attend appointments prepared and on time
Administrative burden is minimised (no chasing of addresses, phone numbers, meeting details, etc.)
Standards (Performance Measures)
Arrives early or on time to meetings
Reads and acknowledges Google Chat promptly when rostered
Responds to urgent emails within 24 hours (phone or email)
Responds to routine emails within 72 hours
Responds to non-urgent emails within 1 week
Transforms all emails into actionable tasks tracked via the app
Maintains consistent format, font, and style in reporting
Corrects spelling, grammar, and punctuation errors in all documentation
Answers phone promptly during work hours
What I'm Looking For
Strong organisational skills and attention to detail
Assertive communicator with excellent written English
Proficiency in Microsoft 365 and Google Workspace
Honest, task-oriented, and able to work independently
Experience in healthcare, insurance, or compliance-driven industries (desirable)
Benefits
$35–$40 per hour + performance bonuses
Permanent part-time stability ****** hrs/week)
Flexible remote work arrangements
Direct impact on case management efficiency
Exposure to compliance-driven healthcare/insurance processes
How to Apply
Please submit your resume and a short cover letter explaining how you keep things organised and error-free.
Applications without a cover letter will not be considered.
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