Direct message the job poster from Mantech Recruitment
Principal Consultant | Below Average Golfer
Senior IT Support Engineer | Sydney | Windows/MacOS, VMWare, Level 1/2 IT Support
One of our great clients is looking for a Senior IT Support Engineer to be a primary contact for IT issues across a 200+ international organisation, while also contributing to the design, implementation, and administration of IT systems and projects aligned with strategic objectives.
Key Objectives
* Handle Level 1 and 2 IT support tickets independently. Deliver effective on-site and remote support.
* Collaborate with Managed Service Providers (MSPs) to ensure consistent service delivery across global time zones.
* Maintain optimal performance of endpoint devices and adopt emerging technologies to improve endpoint management.
* Safeguard endpoint devices against threats and enforce robust security compliance policies.
* Automate repetitive tasks and improve endpoint processes to enhance productivity and cost-efficiency.
Primary Responsibilities
* Deploy, configure, and manage endpoint devices.
* Ensure compliance with internal IT and security policies.
* Lead software deployment and maintenance on endpoints.
* Diagnose and resolve advanced software/hardware issues.
* Monitor device health and performance.
* Develop and maintain scripts for task automation.
* Document endpoint configurations and procedures.
* Manage software licenses and ensure compliance.
* Apply security policies using tools such as Intune.
* Provide staff training on IT tools and usage.
Required Skills & Experience
* Expert knowledge of Windows and macOS operating systems
* Proficiency with endpoint management tools (e.g., Intune, Microsoft Endpoint Manager, SCCM, AD, Entra)
* Strong scripting abilities (PowerShell, Bash, Python)
* Software deployment, lifecycle management, and patching
* Solid understanding of cybersecurity standards and regulatory compliance (e.g., ISO, NIST, GDPR, HIPAA)
* Strong diagnostic and troubleshooting capabilities
* Familiarity with networking (TCP/IP, DNS, DHCP, VPN)
* Experience with VMware vSphere, Azure VDI, and virtual infrastructure
If interested, please apply with your most up-to-date CV & I’ll be in touch.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT System Training and Support and Information Services
Referrals increase your chances of interviewing at Mantech Recruitment by 2x
Get notified about new Information Technology Support Engineer jobs in Sydney, New South Wales, Australia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr