GravityX is an indoor recreational trampoline park established in 2015 and located in Rutherford, New South Wales. The centre offers five separate trampoline areas, including a four‑lane BIG AIR BAG jump zone – the largest in Australia – as well as a main free‑jump area, wall tramp zone, junior zone, sports zone, and play zone for children. Dedicated air‑conditioned parent rooms, party rooms, a mezzanine viewing deck, and an Infinity Café provide a welcoming workplace for families.
Trampoline Park Co‑ordinator
Duties and Responsibilities
General Administration
- Understand all policies, procedures, standards, specifications, guidelines and training programs.
- Manage inventory and ordering.
- Perform store opening duties.
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
- Provide advice and suggestions to the Manager as needed.
- Promote good business principles by maintaining a professional demeanor in public areas.
- Maintain a friendly, courteous and cheerful demeanor at all times.
- Report any issues with POS, website, social media, customers, staff or the facility to the General Manager.
Marketing, Programs and Events
- Manage special events (lockouts, corporate events, discos).
- Oversee event staffing plans.
- Generate and monitor social media sites and interactions as the primary advertising platform.
Financial
- Perform and/or oversee regular inventory procedures, including ordering, taking physical inventories, controlling waste, and carrying out other related tasks.
- Implement strategies for improving cost controls.
- Assign tills to cashiers.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.
- Compile and balance cash and EFT receipts at the end of the day or shift.
- Manage labor based on daily business changes, ensuring positions are staffed and labor cost objectives are met.
Operational
- Monitor the workplace safety program.
- Maintain a clean and organized facility inside and outside.
- Ensure restrooms and the mezzanine area are clean.
- Ensure all guests feel welcomed and are given responsive, friendly, and courteous service at all times.
- Ensure all customers receive proper jump service according to company standards.
- Ensure all food and products are prepared and served consistently according to standards.
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation through staff training and a positive working environment.
- Oversee the health and safety of customers and staff.
- Supervise and participate in cleaning of jump area, kitchen, and café as required during peak periods.
- Ensure equipment is kept clean and in excellent working condition through personal inspection and the facility’s preventative maintenance programs.
- Ensure all products are received in correct unit count and condition, and deliveries are performed in accordance with receiving policies and procedures.
- Completely understand and comply with all regulations that pertain to health, safety and labour requirements of the facility, employees and guests.
- Upload all incident reports and video/photographic footage to the central database.
- Resolve customer complaints.
- Maintain a fully stocked first aid supply kit.
- Complete opening and closing duties.
Technology
- Proficient in point‑of‑sale, online booking and event scheduling software.
- Extremely capable with social media platforms for marketing purposes.
Staff Management
- Assist General Manager in making employment and termination decisions.
- Supervise casual staff.
- Develop and foster a work environment where all employees are free from harassment of any kind.
- Be knowledgeable of facility policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
- Identify and train leaders for each area of the park.
- Train and develop supervisors.
- Report employee misconduct to the General Manager.
Experience and Qualifications
- Enthusiastic, positive can‑do attitude with strong leadership and supervision qualities.
- Experience coordinating and supervising an entertainment business, recreation department or restaurant.
- Minimum 1‑2 years experience in coordinating and supervising operations in an entertainment, recreation or restaurant setting.
- Proven high‑level social media marketing/advertising skills to generate business growth.
- Minimum 1‑2 years business‑level social media marketing experience.
- Excellent verbal and written communication skills.
- Strong knowledge of all job functions and systems.
- Strong knowledge of the POS system, with experience in any point‑of‑sale system acceptable.
- Ability to work in a standing position for long periods of time (up to 8 hours) – physical fitness important.
- Flexible work hours & availability, including weekends and school holidays.
- Senior First Aid and current CPR qualification.
- Current Working with Children Check.
- All staff will undergo Police and Working with Children checks.
Job Types and Compensation
Full‑time, Part‑time, Permanent. Pay: $21.00 – $29.00 per hour. Expected hours: 34 – 38 per week.
Commute and Relocation
- Rutherford NSW 2320: Must reliably commute or plan to relocate before starting work (Required).
Education and Experience Requirements
- Education: Certificate I – IV (Preferred).
- First aid: 1 year (Preferred).
- Supervising: 1 year (Required).
- Social media marketing: 1 year (Preferred).
- Desktop administration: 1 year (Required).
Licence and Certification
- Working with Children Check (Preferred).
- Driver Licence (Preferred).
Work Location
In person at GravityX, Rutherford NSW.
#J-18808-Ljbffr