Role Overview:
We are seeking two high-performing individuals to join the Information Technology Branch (ITB) in the role of Service Support Analyst.
This is an exciting opportunity to take your Information and Communication Technology (ICT) skills to the next level and contribute to operational policies and standards.
You will work in a customer contact centre environment, providing critical support for Information Technology and Telecommunications services.
* Main Responsibilities:
* Deliver customer-focused ICT support for software and hardware, ensuring alignment with Managed Operating Environment (MOE) and Corporate Desktop guidelines.
* Contribute to service management through the installation, maintenance, and administration of local area networks, personal computers, operating systems, video conferencing equipment, Voice Data Mobility solutions, Collaboration Tools, and department-specific hardware/software.
* Coordinate ICT services and supplies from internal and external providers to meet organisational needs.
* Ensure support activities are completed within specified service levels, while providing expert advice on ICT-related issues and asset management.
* Mandatory Conditions:
* Participation in an on-call roster is required, and you may need to undertake weekend work or overtime as necessary.
* Requirements:
* Qualifications in Microsoft Windows, Microsoft Active Directory, Microsoft Office Productivity Suite, ITIL, or a similar discipline are highly regarded.
* Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with team members and stakeholders.
* Demonstrated experience in a technical support environment.
* Proven skills and experience in a Call Centre/Service Centre environment, delivering outstanding customer service.
* Key Skills:
* Microsoft Windows
* Microsoft Active Directory
* Microsoft Office Productivity Suite
* ITIL
About this Role:
This is a great opportunity to develop your ICT skills and contribute to the development of operational policies and standards.