Every great organization understands the importance of delivering exceptional customer experiences. At HSBC, we strive to open up a world of opportunity for our customers and colleagues alike.
We are committed to fostering a culture that values inclusivity, diversity, and respect. Our employees are the backbone of our success, and we provide them with tailored professional development opportunities, competitive pay, and a range of employee benefits.
The Complaints Quality Assurance function plays a vital role in ensuring that our customers are treated fairly and their complaints are resolved in a timely and professional manner. This involves performing ongoing reviews of complaints and queries, providing timely feedback to the First Customer Resolutions team, and supporting the manager by issuing QA Complaints Reports.
Key responsibilities include:
* Performing ongoing Complaints and Query Reviews to ensure adherence to local regulatory requirements and HSBC policies
* Providing timely feedback to the First Customer Resolutions team on reviews undertaken
* Supporting the manager by issuing WPB QA Complaints Reports in line with overall reporting date requirements
Required skills and qualifications include:
* Solid knowledge of FX trade and Bonds process/industry/products/regulatory obligations
* Successful behaviours include; Speaking up with ideas to improve or enhance processes, identifying risks and contributing management meeting
* Comprehensive knowledge and understanding of HSBC Quality Control Standards and Sales Procedures
Benefits of this role include:
* Access to tailored professional development opportunities
* Competitive pay and a range of employee benefits
* A flexible working culture and opportunities to grow in an inclusive environment
Join us in building a workplace that fosters continuous professional development, flexibility, and inclusivity.