Automation Specialist
This is a Senior IT Operations Role.
1. Main Responsibilities:
2. Hardware & Infrastructure Management:
* Set up configure and maintain desktops laptops network devices and peripherals.
* Oversee equipment procurement allocation and inventory management ensuring accurate asset registers.
* Coordinate with office space management for optimal workstation layouts and maintain podcast room audio / video equipment.
3. IT Support & Maintenance:
* Troubleshoot and resolve technical issues related to operating systems (Windows macOS) office productivity applications and security patches.
* Assist with Google Workspace and Microsoft 365 administration including email file storage and collaboration tools.
4. User Onboarding & Training:
* Conduct onboarding sessions for new staff including account creation device setup and security briefings.
* Provide ongoing user training on internal systems telephony platforms and productivity tools to enhance team efficiency.
5. Integration & Platform Management:
* Integrate telephony systems (e.g. RingCentral Aircall) scheduling solutions (Calendly Acuity) and CRM platforms (e.g. Zoho).
* Implement and manage AI-driven tools (e.g. Avoma ) and integrate systems using platforms like Zapier and GoHighLevel.
* Test evaluate and deploy new tools ensuring seamless integration into existing workflows.
6. Collaboration & Process Improvement:
* Work closely with the offshore IT team to ensure standardized processes and system alignment.
* Collaborate with office administrators and facilities coordinators for resource planning and equipment procurement.
* Document procedures and maintain knowledge bases for internal stakeholders.
7. Project Delivery & Workflow Optimization:
* Participate in agile sprints and project task management to deliver IT initiatives on time.
* Identify areas for improvement in IT workflows and suggest enhancements to increase efficiency and reliability.
* Leverage basic web development skills (HTML / CSS / JS) when needed for minor website or portal adjustments.
8. Requirements:
* Bachelor's degree in Computer Science or a related field.
* 2 years of relevant IT experience.
* Familiarity with operating systems (Windows macOS) and productivity suites (Google Workspace Microsoft 365).
* Experience with CRM platforms (e.g. Zoho) and telephony systems.
* Familiarity with integration platforms ( Zapier) and basic understanding of APIs.
* Strong communication problem-solving and organizational skills.
* Basic web development skills (HTML / CSS / JS) considered a plus.