Level 1 Onsite Support Technician (Part-time)
Location: Charters Towers, North Queensland
The Company
Our client is a recognised dependable Managed IT provider with over 12,000 users globally. Their goal is to utilise IT to empower businesses in achieving success in ways that can make the world a better place for all. They help their clients realise their own organisations' visions, which can come alive faster and better when the business' IT is well-maintained and secure. They continuously strive for excellence whilst upholding their core values: Team Players, Driven to Improve, Honest & Genuine, Camaraderie.
As a rapidly growing IT service provider, we are looking for an experienced Level 1 Onsite Support Technician to join our client's incredible team of dedicated professionals. The successful candidate will be placed part time at a customer site in Charters Towers. The Role
The Level 1 Onsite Support Technician is an all-rounder Level 1 IT professional who will provide a high standard of desktop, remote, telephone and email support by providing service excellence in every engagement and resolving IT infrastructure related issues. Primarily, you will be a contributor to the team's success, have a people and customer first attitude, and a passion for technology and customer service.
Note: This role is working on behalf of a leading Queensland MSP, but is based onsite at a growing rural independent school in Charters Towers, North Queensland.
Responsibilities
* Provide first level IT support onsite at our client
* Work to the daily schedule as set out in calendar
* Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.
* Diagnose and resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.
* Monitor and action alerts from client systems
* Participate in technical up-skilling programs, training and seminars as required
* Acting as the conduit between the client and the remote service desk team
* Be across the multiple projects and keeping the service desk and projects team informed
* General technical support in the office (desktop support)
* Maintaining/updating the RMM, CRM, Ticketing and any other systems used
* Documentation of standards in ITGlue and create user documentation for repeatable tasks/changes/new systems.
* Build and maintain relationships with 3rd party vendors and manage issues with 3rd party vendors
What you will need to succeed
* Previous work experience in an IT support position – at least 6 months
* A qualification in IT is a definite advantage
* Certifications (Microsoft/ITIL/CompTIA A+) will also be highly regarded
* A great communicator, known for your outstanding customer service and taking ownership of customer issues to get them resolved.
* Proficient in Microsoft Office 365 and PSA ticketing systems (ConnectWise a definite advantage)
* Experience/exposure in active directory, exchange, windows server, Microsoft 365 and other cloud-based technology
* Ability and willingness to work towards key performance indicators and service level agreements
* A valid driver's license
* Working with children card
Technical Skills & Capabilities Required:
* Ability to diagnose and troubleshoot issues within your skillset, and know when to escalate
* Experience with Microsoft 365 cloud technologies - Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM
* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike
* Knowledge of Windows OS, Server, or Networking is a great advantage
In return, you will work within a reputable organisation and be part of a dynamic team where your skills are valued, and your contributions make a real impact. Competitive compensation awaits, and your journey begins promptly Seize this opportunity and APPLY NOW for an exciting career ahead