Job Description
Are you passionate about working with purpose? Do you want to be part of an inclusive team that values gender equality and diversity? Would you like to be part of an iconic Australian brand dedicated to delivering great customer service? This is the role for you!
What You'll Do
In this exciting full-time, 2 years fixed term contract opportunity as an NRMA Roadside Patrol, you'll play a critical role in supporting our members. You will provide a range of emergency roadside assistance, deliver exceptional member service and use your automotive expertise to keep our members moving in the safest way – and when they need it most. You will respond to service calls to diagnose and troubleshoot mechanical breakdowns, change flat tyres, jump‐start vehicles, provide fuel delivery, sell and install batteries, assist lock outs & ensure all customer and job information is recorded accurately. You will represent the NRMA brand performing your role with integrity, valuing diversity and living our playbook values.
Your Roster
We are recruiting full‐time employees to work a rotating roster between Monday to Sunday offering attractive penalty rates. Your rosters will be supplied in advance enabling you with the flexibility to plan for positive work life balance.
What You'll Bring
* Valid Australian Driver's Licence (minimum full licence C class)
* Experience in mechanical repair with an understanding of motor vehicles and the motor vehicle industry
* Knowledge of work, health and safety practices and successfully apply these skills to motor vehicle repair/servicing and customer service
* Ability to utilise mechanical and electrical automotive expertise to assess the appropriate action to keep our members moving in the safest way
* Strong communication and customer focus with proven ability to work with a range of diverse communities
* Team player attitude driven to maintain a positive and strong work ethic to support others
* Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers
* Motivated self‐starter – driven to self‐develop & keep updated with new technical skills and industry trends
What's in it for you?
At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
* Progressive flexibility, leave and well‐being benefits to balance all of life's priorities
* Travel discounts on SIXT car rental, cruises, and accommodation at our award‐winning NRMA Holiday Parks and Resorts.
* Complimentary myNRMARewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
* Grow, progress or relocate your career and move around the NRMA Group or different locations with us
Know You Belong
We're for inclusion, diversity and representing the members, guests, customers and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
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