As a key member of our service team, you will oversee daily operations while maintaining a strong customer-facing presence. This hybrid role offers leadership, customer interaction, and the satisfaction of running a smooth and efficient service department.
About the Role
* Oversee and coordinate daily service department activities to ensure seamless delivery of services.
* Lead, support, and motivate workshop and front-of-house service staff to drive productivity and efficiency.
* Schedule, manage, and confirm service bookings to meet customer expectations.
* Greet customers, log job details, and communicate service needs accurately to ensure clear understanding.
* Monitor workflow to maximise efficiency and customer satisfaction by implementing process improvements.
* Liaise between technicians and customers for effective communication and issue resolution.
* Ensure timely updates on repair progress, timelines, and costs to maintain transparency and trust.
* Handle customer concerns with professionalism and a solutions focus to resolve issues efficiently.
* Review and approve service reports, invoices, and warranty claims to ensure accuracy and compliance.
About You
* Previous experience in a Service Advisor or Service Manager role is essential for success in this position.
* Strong communication and organisational skills are required to effectively lead and manage the service team.
* Proven leadership qualities or desire to step into a leadership position are necessary to drive growth and improvement.
* High attention to detail and ability to prioritise under pressure are crucial to ensuring high-quality service delivery.
* Solid knowledge of automotive systems and service processes is required to make informed decisions.
* A customer-first mindset and professional approach are essential to building strong relationships with customers.
* Sound computer and admin skills are necessary to manage day-to-day activities efficiently.
What's on Offer
* Competitive wages and performance incentives provide opportunities for financial growth.
* Opportunities for advancement and professional training enable career development and progression.
* A family-owned business with a down-to-earth culture offers a supportive and collaborative work environment.
* Supportive team and approachable leadership provide guidance and mentorship for success.
* Staff discounts on parts, services, and equipment offer benefits and savings.
* Work with multiple trusted franchises and products provides variety and challenge.
We are committed to providing exceptional customer service and creating a positive work environment that fosters growth and development.
Requirements
To be successful in this role, you will need:
* Valid driver's licence (essential).