Operational Leadership
* Oversee daily operational performance across all hotels (currently four), ensuring consistent quality, compliance and service standards.
* Provide coaching, direction and support to each of the hotel managers, fostering strong positive cohesive operations and strong leadership on-site.
* Ensuring each hotel delivers an excellent guest experience, addressing service issues, operational challenges, and improvement opportunities.
* Lead the implementation of the hotel strategy by guiding and developing a high-performing team, delivering exceptional guest experiences, optimising operational efficiency, and maintaining industry-leading standards.
Commercial & Revenue Management
* Drive revenue performance across the portfolio, through effective pricing, yield management and forecasting strategies.
* Consistently monitor market trends and competitor activity to optimise occupancy, average daily rate (ADR) and overall profitability.
* Oversee cost control, budgeting and financial performance to ensure business targets are achieved or exceeded.
* Collaborate with project management teams on renovations, asset repositioning, and development initiatives to ensure alignment with operational requirements, brand strategy and strategic objectives.
Sales, Marketing & Brand
* Partner with Hotel Mangers to plan and execute local sales and marketing activities in alignment with the overarching brand strategy.
* Identify and develop commercial partnerships, promotional opportunities, and local initiatives that support revenue growth and strengthen market position.
* Ensure consistent delivery of brand standards and presentation guidelines across all properties to maintain brand integrity and guest recognition.
* Assess risks impacting asset performance and develop appropriate mitigation strategies to safeguard portfolio value.
Reporting & Governance
* Provide regular operational, financial, and strategic performance reports to the appropriate executive or governing body.
* Oversee compliance with regulatory requirements, risk management processes, workplace health and safety (WHS) and legislative obligations across the hotel portfolio.
* Lead continuous improvement initiatives to enhance operational efficiency, strengthen governance practices, and improve guest satisfaction outcomes.
Food & Beverage Oversight
* Support each property in delivering efficient, profitable, and high-quality food and beverage operations.
* Ensure compliance with all relevant safety, licensing, and regulatory requirements across food and beverage services.
* Provide guidance on menu planning, cost management, and service delivery improvements to enhance operational performance and guest satisfaction.
Management & Leadership
* Lead, support and develop Hotel Managers, ensuring strong leadership capability and team engagement across properties.
* Drive engagement and performance of the teams.
* Champion a positive, inclusive and safety-first workplace culture across all sites.
Background / Experience
* Proven experience as a General Manager or area manager in hotels or related hospitality operations.
* Strong knowledge of hotel operations including rooms, F&B, Finance and people leadership.
* Strong and demonstrated capability in revenue management, budgeting and financial performance.
* Experience in managing multiple properties or complex hospitality operations.
* Exceptional leadership, communications and stakeholder management skills.
* Understanding of local tourism markets across QLD and NSW.
* Strong commercial acumen with an ability to balance strategy and hands on delivery.
* High level of integrity, professionalism, and ethical conduct.
* Positive, solution-oriented attitude, embodying NRL values.
* Passionate about hospitality, guest experience, and operational excellence.
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