IT Dynamics is a managed service provider operating since 2010 in the education and corporate sectors.
Our solutions are cloud focused to provide people the ability to work, teach, or learn from any device, anywhere, at anytime.
This role include:
1: Working from home when not visiting a client.
2: Company vehicle with all expenses paid.
3: Company laptop and mobile phone.
4: Flexible start and finish times depending on work schedule.
To apply for this role, you must:
1: Hold a West Australian driver's license
2: Be open to travelling to the regional areas to service clients
3: Be able to work full time without visa constraints
4: Live in the Bunbury region or be willing to relocate to Bunbury
We are now seeking a skilled ICT Customer Support Officer to provide technical support and IT solutions to education institutes, ensuring a secure, reliable, and well-managed IT infrastructure across multiple schools.
The ideal candidate would have an Australian-relevant diploma and at least 1 year of full-time experience.
The ideal candidate would be responsible for providing technical assistance and support to users regarding hardware, software, network systems and ICT applications. The role ensures the effective operation of IT systems by diagnosing, troubleshooting and resolving technical issues in a timely and efficient manner.
The position requires strong analytical skills, customer service orientation and the ability to communicate technical information clearly to non-technical users.
Key Responsibilities:
· Provide responsive Level 1–2 helpdesk support to end users (remote and onsite), diagnosing and resolving hardware, software and connectivity issues across multiple client environments, escalating complex matters when required to our support team base in our Hillarys office
· Manage user accounts, access permissions and password administration within Active Directory and Microsoft 365 environments.
· Monitor system performance and assist in maintaining client environments using monitoring tools under direction of senior technical staff.
· Provide structured guidance to users during troubleshooting processes, ensuring minimal disruption to business operations.
· Assist in system upgrades, software rollouts and testing of updates prior to deployment
· Identify and coordinate replacement of faulty hardware components to maintain operational continuity.
· Maintain documentation of IT assets, site configurations and support activities using internal systems (e.g., IT Glue).
· Assist in project rollouts, including Active Directory user environment deployments and endpoint configuration across supported sites.
· Perform patch management, monitor backup processes and ensure adherence to company cybersecurity policies and Standard Operating Environment (SOE) protocols.
· Deliver daily technical support services across multiple client sites within a managed services environment.
· Liaise with third-party vendors and internal service managers to facilitate timely resolution of technical issues and collaborate with regional IT teams and service managers.
· Participate in project work and disaster recovery actions.
· Administered iOS devices for all the schools supported via JAMF and Apple School Manager.
· Maintained and supported IT infrastructure across all school sites.
· Ensured proper backup configurations and adherence to IT Dynamics policies.
To apply for this role, you must:
1: Hold a West Australian driver's license
2: Be open to travelling to the regional areas to service clients
3: Be able to work full time without visa constraints
If you would like to apply for the position, please send your cover letter and resume within
Pay: $70,000.00 – $78,000.00 per year
Benefits:
* Company car
* Professional development assistance
* Relocation assistance
* Travel reimbursement
* Work from home
Work Location: On the road