What's in it for you?12-month contract with potential extensionsSupport a major Government platform used domestically and internationallyWork with passport systems and deliver high-quality ICT supportExposure to high-volume, mission-critical systems and professional ICT practicesWhat we need from youNV1 Clearance requiredIntermediate Microsoft Windows troubleshooting and basic Active Directory skillsKnowledge of ITIL Incident and Problem Management practicesCertificate IV in IT Service Desk or ITIL CertificationLooking for your next meaningful ICT support role?Are you a Helpdesk/Support Officer ready to step into a federal government environment?Or perhaps you're experienced in IT support and seeking to make a broader impact on essential national services?The CompanyThis department plays a vital role in public service delivery and operates in a complex, high-stakes environment. Since inception, they have built a reputation for operational excellence and secure, scalable ICT systems that support Australia's global presence.The RoleDue to internal expansion and increased demand on support systems, this department now has an exciting opportunity for a Helpdesk/Support Officer to deliver first and second-level support. This role supports internal staff across domestic and overseas posts, delivering high-quality, prompt ICT assistance and incident resolution. You'll work with a team of dedicated support professionals and technical specialists to ensure seamless service and system stability.ResponsibilitiesRespond to ICT-based incidents and requests with a focus on first-contact resolutionResearch and analyse issues to support and improve passport system performanceProvide excellent customer service to internal/external clientsMaintain incident records, follow up on escalations, and ensure resolution in line with SLAsCommunicate clearly and tactfully, adapting your approach based on your audienceTalented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Lam Nguyen on Lam.nguyen@akkodisgroup.comJoining Akkodis as a ConsultanWeekly PayNo payroll processing feesUpskilling opportunities and training discountsConsultant gatherings & networking eventsAkkodis SME meetups and information sessionsEAP Support ProgramDedicated Account Management Support TeamPrivacy NoticeDue to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on "Apply for this job," you will be directed to our Online Centre where you can review and agree to our Privacy and Consent statements.Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds.
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