Job Description
You will be responsible for all event and group enquiries and bookings within the hotel. Your responsibilities will include, but are not limited to the following:
* Respond proactively to sales opportunities to effectively manage all leads via phone, email, website and walk in clients.
* Provide detailed conference, event and group proposals and contracts accurately in a timely manner.
* Liaising with event and group organisers to establish day to day needs and special requirements.
* Compilation of event orders, floor plans and other documents required for the smooth running of all groups.
* Communicating with staff to ensure all function rooms are set up as per function sheets.
* Assist the Food and Beverages Manager in the follow up of all guest comments, requests and complaints.
* Managing rooming list and accommodation inventory in conjunction with the group requirements.
* Liaising with Front Office and Housekeeping to ensuring accurate accommodation requirements.
* Preparation of accounts including but not limited to deposits and final group invoice payments.
* Prompt organisation of site inspections and famils for prospective and current clients.
* Conduct weekly briefing handover meetings.
* Managing equipment needs and all equipment is in full working order at all times.