As a Team Leader, you will be responsible for delivering high-quality ICT support services to our members.
About the Role
This pivotal role requires a dynamic and experienced leader to oversee key ICT service desk support functions, ensuring timely and effective resolution of technical issues.
Key Responsibilities:
* Manage service requests, incidents, and problems to maintain service standards and optimise customer satisfaction.
* Analyse performance data to drive continuous improvement.
You will have the opportunity to work collaboratively with SWARH directorates to ensure the delivery of efficient and customer-focused ICT support services.
About Our Culture
Our organisation values respect, compassion, commitment, accountability, and innovation. You will thrive in a culture that encourages professional growth and education in this specialist area.
You will join a highly skilled, professional, friendly, and dedicated team who takes pride in providing high-quality service.