We are seeking a dedicated Administration Support Specialist to join our team. The successful candidate will provide comprehensive administrative support to ensure all processing and reporting are performed in accordance with company requirements and procedures. This role requires superior customer service and professionalism, both internally and externally, to minimize loss and maximize efficiencies, ensuring the profitability of our Retail, Fleet, and National business units.
Requirements
Key Responsibilities:
1. Professionally liaise with Sales Executives, Sales Support, Finance, customers, and relevant departments to maintain high service levels throughout the order process.
2. Coordinate all aspects of sales deals, ensuring optimum monthly invoicing through effective communication, planning, scheduling, and support.
3. Meet daily with the Workshop Manager and Supervisor to coordinate production and delivery of sales trucks for Retail, Fleet, and National Sales.
4. Regularly update ETAs on ex-factory trucks and communicate changes as needed.
5. Liaise with the Transport department for scheduled deliveries.
6. Prepare job cards with accurate workshop instructions and supporting information.
7. Track progress of sales-related job cards and maintain an order spreadsheet for tracking and forecasting.
8. Raise purchase orders as per sales configuration and ensure all additions are attached to the sales spec at invoicing.
9. Maintain high-quality tracking files for all sales trucks and prepare monthly commission payments.
10. Provide general backup support across the branch and administration support to the Sales Manager as needed.
11. Perform ad hoc duties as required by the State Manager.
Qualifications:
1. Proven experience in an administrative support role.
2. Strong organizational and multitasking skills.
3. Excellent communication and interpersonal skills.
4. Proficiency in Microsoft Office Suite.
5. Ability to work independently and as part of a team.
Benefits
What sets us apart?
Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the same family continues to lead Crown globally. Being a family-owned business is evidenced by over 200 employees reaching service milestones in Australia and more than 2,000 globally.
As a Crown employee, you will enjoy:
* A benefits program offering discounts and cashback from over 400 retailers nationwide.
* Access to a health and wellbeing platform supporting mental, physical, and financial goals.
* Corporate rates for private health insurance.
* An inclusive working environment.
* An Employee Assistance Program with confidential counselling options.
The Company
Crown Equipment is a respected global Materials Handling Equipment company with 50 years of success in Australia. We operate across all states and territories, supported by highly skilled staff, quality products, and leading technology.
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