Day Hospital Partners Holdco Pty Ltd – Townsville QLD
Administration Officer – Townsville Day Surgery (Casual)
Join a growing healthcare network dedicated to exceptional patient care.
About Us
Townsville Day Surgery is a purpose-built short-stay facility, proudly part of the Day Hospital Partners (DHP) network. We support a broad range of specialties including Ophthalmology, Gastroenterology, Pain Medicine, Orthopaedics, Urology and General Surgery.
Our facility features modern operating theatres, fully equipped endoscopy and procedure rooms, and dedicated admissions and recovery areas. Located in the heart of Townsville, our team enjoys a supportive professional environment paired with the welcoming lifestyle and strong community spirit that defines North Queensland.
About the Role
We are seeking a casual Administration Officer to join our friendly and professional Patient Services Team. This role is ideal for an enthusiastic and motivated individual who enjoys delivering excellent customer service while ensuring smooth day-to‑day hospital operations.
You will play a key role in supporting Admissions and Reception, working closely with our multidisciplinary team to provide patients with a seamless and positive experience.
Key Responsibilities
* Manage a busy reception area and provide exceptional front‑line service
* Answer and redirect calls professionally and efficiently
* Organise bookings and prepare admission paperwork
* Conduct follow‑up requests and make reminder calls
* Maintain accurate medical records and filing systems
* Perform health fund checks and manage excess/co‑payment collection
* Coordinate with clinical and administrative staff across departments
* Complete general clerical and data entry tasks as required
About You
You are a proactive and organised professional who thrives in a fast‑paced environment and takes pride in delivering exceptional service.
Selection Criteria
* Excellent interpersonal and communication skills
* Strong organisational and time management abilities
* High attention to detail and accuracy
* Proficiency in Microsoft Office (Outlook, Word, Excel)
* Ability to work independently and as part of a team
* Flexibility to work a range of shifts between 6:00am–5:00pm, Monday to Friday
* Experience with FYDO Hospital System (desirable but not essential)
Why Join Us
* Supportive, team‑oriented workplace culture
* Opportunity to gain experience across multiple surgical specialties
* No weekend work – enjoy a healthy work/life balance
* Contribute to a growing healthcare network making a real impact
How to Apply
Click 'Apply' to submit your application. Please include a cover letter, your CV, and the contact details of two professional referees.
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