Join the lyf Elizabeth Melbourne Crew
lyf (pronounced life) isn't just a place to stay — we redefine the concept of coliving with functional spaces, fun, and inspiring. Our properties are designed to foster a sense of community, creativity, and collaboration, making them the perfect home away from home for digital nomads, technopreneurs, and self-starters.
The lyf Elizabeth Melbourne, managed by The Ascott Limited,now seeks an enthusiastic and dedicated person to join as lyf Guard (Guest Service Officer). This role will report to the Chief lyf Guard (Guest Service Manager) and work closely with other departments.
In this role you will be responsible for:
* Assisting guests with check-in, facility inquiries, and providing recommendations on local attractions and events to enhance their stay.
* Managing room availability, walk-in enquiries, and bookings through the Property Management System (PMS) or Reservation Management System (RMS).
* Conducting property tours, supervising events, and supporting community initiatives to foster guest engagement and connections.
* Performing regular rounds to ensure cleanliness and operational readiness in social spaces, while liaising with contractors for maintenance as required.
* Promoting ASR membership and lyf digital programs to encourage guest loyalty and a vibrant community spirit.
To be successful in this role you must have:
* Strong interpersonal and communication skills to build rapport with guests and foster a collaborative community environment.
* Excellent organisational abilities to manage multiple operational tasks, including bookings, guest queries, and event support.
* A proactive and service-oriented mindset, with the ability to anticipate and exceed guest expectations.
* Familiarity with Property Management Systems (PMS) or willingness to learn, alongside basic bookkeeping and administrative skills.
* Flexibility to assist in various operational areas, including light housekeeping, event supervision, and contractor coordination.
In return, you will receive:
* An Extra 3 Days Off just for life's big moments – Our Immediate Family Event Leave or Cultural leave is yours on top of your annual leave
* Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going)
* Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide
* Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)
* Grow With Us – Leadership training and a pathway to become a future GM
About Us:
The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.
The company's serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia's bold journey to grow from 8 to 30 hotels by 2030.
We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.