Join our team at Voco Kirkton Park Hunter Valley – where work meets joy
voco Kirkton Park Hunter Valley is a luxury boutique hotel set on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.
Position: Part-Time Guest Service Agent
We are looking for dedicated individuals to join our Front Office team, playing a vital role as the face of the hotel. Your warm smile will be the first of many interactions to ensuring our guests have a memorable stay.
What You Will Do
* Kicking off truly memorable guest experiences with the warmest of welcomes.
* Acknowledging IHG One Rewards members and returning guests in person or over the phone.
* Taking, managing, and receiving payments for guest bookings.
* Making the check-in and check-out process feel swift and seamless.
* Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
* Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.
The Ideal Candidate Will Have
* Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
* Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
* Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
* Fluency in the local language - extra language skills would be great, but not essential.
* Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills.
We Are Looking For Someone Who
* Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm – 11pm) is highly advantageous.
* Full Australian Drivers Licence to provide valet parking services.
* Has the legal right to work in Australia without any limitation or hour-restriction as well as holds a current police clearance (not older than 6 months).
What We Offer
* Duty Meal provided on shift.
* Uniform supplied.
* Paid birthday leave.
* Paid parental leave scheme.
* Free onsite parking.
* Staff Celebration Events.
* Some of the best colleague discounts across our IHG Hotels across Australia and worldwide for accommodation, food and beverage.
* A massive colleague discounts platform for all your favourite brands and retailers.
* Most importantly, your career journey will be supported through our lifelong development programs.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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